Unfortunately, we are unable to exchange items, however, please feel free to re-order once you have received your refund.
Do not attach any sellotape/parcel tape/address labels to the box or item itself.
Goods must be unworn, in clean order and in a resalable state or they will not be accepted.
Please enclose the completed form at the bottom of the invoice and return it to:
ShoeStation Direct
2 Newton Close
Daventry
NN11 8RR
Buyers must return goods at their own expense unless the item is faulty or incorrect. When returning goods please ensure you keep proof of postage as it is your responsibility if goods are lost (Proof of postage is not proof of delivery).
Packaging
-Please do not apply any tape or labels directly to the original box(s).
-Please place it back in the original postage bag or place it in a bag/box of your own.
Postage costs-
-When returning heavier items, we recommend using myHermes or Collect+.
-Please ensure you keep a receipt when returning your goods as proof of postage. The responsibility of any goods returned is down to the consumer.
-Proof of postage is not proof that we received the item.
Faulty/wrong item received
If you are unhappy with your order, the item is faulty or you received the wrong item, please contact us and we will do our best to resolve the issue straight away.
*Please note we will require a photo of any faulty/ wrong item as evidence for records before we are able to resolve it.*
© Copyright 2023. [4]